A whopping 81% of customers freely admit to filing a chargeback out of simple convenience. How can you protect yourself as a business? The reality is chargebacks are not going away. What you do have control over is how you handle them.
In the travel industry, people purchase and travel in 3+ months’ time, which makes chargebacks high risk because of this time gap. Have you spent hours on chat and the phone only to repeat yourself to someone new? It can be frustrating and needless time lost.
The solution is having a single point of contact who deals with all your chargebacks. Refreshing idea, right? At JJS Global, we want to save you time, frustration and easily help manage your chargebacks. We want you to know your account manager’s first name.