Every client’s request for a refund is different from another, and those should be honored upon request. But proper reasoning before refunding is very important. Honoring every single request without proper reasoning can jeopardize your business. Use discretion. If the claim is minimal, it is best to refund the customer. In this way, you will retain the client in the run long. In the event that a client does not request a refund, but instead goes directly to their bank and issues a chargeback, you should first try to work with the client and have them remove the chargeback. If that is not possible, then you should dispute the chargeback. Winning a chargeback can go a long way with your payment processor.
Remember that, in case the payment processor determines that your business is at high risk due to frequent chargeback claims, you will suffer penalties. This might include increased fees, held funds, a higher rate of processing, or an account suspension. When such consequences are measured against the advantages of low-value refunds for chargebacks, the latter action is undoubtedly wiser.